Man with Van Ardleigh Green Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Ardleigh Green provides removal, man and van, and related services to private and business customers. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below.
Customer means the person, firm or company booking the services.
Services means any man and van, removal, packing, loading, transport, unloading, or related services provided by us.
Goods means the items and personal property that we are asked to move, handle, store, or otherwise deal with.
Contract means the legally binding agreement between you and us for the provision of services, incorporating these Terms and Conditions.
We, us, our means the provider of Man with Van Ardleigh Green services.
You, your means the customer entering into the contract with us.
2. Scope of Services
We provide man and van and removal services for residential and commercial customers. Our services typically include loading, transport and unloading of goods, and may include additional services such as basic packing or furniture dismantling and reassembly where specifically agreed in advance.
All services are subject to availability and to these Terms and Conditions. We reserve the right to refuse any booking or to decline to move any item that we reasonably believe is unsafe, unlawful, excessively heavy, or unsuitable for transport.
3. Booking Process
3.1 You may request a quotation for our services by providing us with details including collection and delivery addresses, access information, dates and times, the approximate volume or list of goods, and any special requirements.
3.2 Quotations are based on the information you provide. If the information is incomplete or inaccurate, we reserve the right to adjust the quotation or charge additional fees where necessary.
3.3 A booking is only confirmed once we have accepted your request for services and you have accepted our quotation, including any applicable deposit or prepayment requirements that we specify. Verbal or informal discussions do not constitute a confirmed booking.
3.4 It is your responsibility to check that all details in your booking confirmation are correct, including dates, times, addresses, and the nature and volume of goods. Any amendments must be requested as early as possible and may be subject to additional charges or changes in availability.
3.5 We may require photographs, inventories, or further descriptions of access points or items, particularly for larger or more complex removals, in order to provide an accurate quotation.
4. Access, Parking and Your Responsibilities
4.1 You are responsible for ensuring that we have suitable access to the collection and delivery addresses, including adequate parking for our vehicle, and safe access to and from the property or premises.
4.2 Where parking restrictions apply, you must arrange any necessary permits or authorisations in advance. Any parking fines, penalty charges or similar costs incurred as a result of insufficient parking arrangements or incorrect information provided by you may be charged to you.
4.3 You must ensure that the premises are ready for our arrival, that goods are suitably packed (unless we have agreed to pack them), and that any items requiring dismantling are prepared where this is not part of our agreed service.
4.4 You must be present, or represented by someone authorised, during collection and delivery to direct the placement of goods and sign any relevant documentation. If you or your representative are not present, we will deliver to the closest safe and reasonable location and will not be liable for loss or damage resulting from this.
5. Packing and Preparation of Goods
5.1 Unless otherwise agreed in writing, you are responsible for packing and protecting your goods appropriately for transport. This includes using suitable boxes, wrapping, and padding for fragile items.
5.2 We will take reasonable care in handling your packed items but cannot be liable for damage arising from inadequate or improper packing by you or by a third party instructed by you.
5.3 You must empty and disconnect appliances prior to our arrival unless we have explicitly agreed to carry out such work. Refrigerators and freezers must be defrosted and emptied.
5.4 We do not dismantle or remove fixtures such as lights, curtain rails or built-in furniture unless this has been specifically agreed and quoted for in advance.
6. Prohibited and Restricted Items
6.1 You must not ask us to move, and we will not knowingly transport, any illegal, dangerous, or prohibited items. These include, but are not limited to, explosives, flammable substances, compressed gases, corrosive materials, weapons, drugs, stolen goods, or any item which is illegal to possess or transport under UK law.
6.2 You are responsible for notifying us in advance of any items of high value, fragile goods, antiques, works of art, or items requiring special handling. We may decline to carry such items or may apply specific conditions or additional charges.
6.3 We do not accept responsibility for money, jewellery, important documents, or other items of exceptional value unless agreed in writing before the move. You are advised to carry such items yourself.
7. Payments and Charges
7.1 Our charges may be based on hourly rates, fixed quotes, or a combination of both as set out in your booking confirmation. Any minimum charge period will be clearly stated.
7.2 We may require a deposit or full payment in advance to secure your booking. Any such requirement will be communicated during the booking process.
7.3 Unless otherwise agreed, balances are payable on completion of the service on the day of the move. We reserve the right to withhold delivery of goods or to cease work if payment is not made when due.
7.4 Additional charges may apply for waiting time, extended loading or unloading due to restricted access, additional items not included in the original quotation, or changes to the agreed schedule made on the day.
7.5 All amounts are payable in pounds sterling. We reserve the right to charge reasonable interest and administration fees on late or unpaid amounts where permitted by law.
8. Cancellations and Changes
8.1 You may cancel your booking by giving us notice. The amount of notice given will determine whether any cancellation charges apply.
8.2 Where you cancel with sufficient notice as defined in our booking confirmation or any separate written policy, you may receive a full or partial refund of any prepaid amounts, subject to any non-refundable costs we have already incurred.
8.3 If you cancel at short notice, fail to be present at the agreed time, or are not ready for us to commence work, we may apply a cancellation charge. This may be up to the full quoted amount where we have allocated staff and vehicles specifically for your booking and are unable to reassign them.
8.4 If we need to cancel or significantly change your booking due to reasons within our control, we will offer an alternative date or a refund of any amounts paid for services not provided. We will not be liable for consequential losses resulting from such cancellation.
8.5 We reserve the right to cancel or suspend services without liability where circumstances beyond our reasonable control make it unsafe or impracticable to proceed, including severe weather, accidents, road closures, vehicle breakdowns, or other events of force majeure.
9. Delays and Time Estimates
9.1 Any timescales or arrival windows provided are estimates only and are not guaranteed. While we make reasonable efforts to adhere to agreed times, delays can occur due to traffic, weather, access issues, or prior jobs taking longer than anticipated.
9.2 We will aim to keep you informed of significant delays, but we will not be liable for losses arising from delays outside our reasonable control.
10. Liability for Loss or Damage
10.1 We will take reasonable care to protect your goods and property while providing our services. However, our liability is limited as set out in this section.
10.2 We are not liable for loss or damage to goods unless caused by our proven negligence or breach of contract. We are not responsible for pre-existing damage, normal wear and tear, or minor knocks and scuffs that are consistent with normal handling.
10.3 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable value per item or per job as specified in our insurance arrangements or communicated to you before the move.
10.4 We are not responsible for damage resulting from the following.
Inadequate or improper packing by you or a third party instructed by you.
Moving goods against our advice where we reasonably consider this unsafe or unsuitable.
Defective or fragile items that are not suitable for transport.
Electrical or mechanical derangement of appliances or equipment unless there is visible external damage caused by us.
10.5 We will not be liable for any indirect or consequential loss, such as loss of profits, loss of opportunity, or emotional distress arising from delay, damage, or loss of goods.
10.6 You must inspect goods as soon as reasonably possible after completion of the service. Any claim for loss or damage must be notified to us in writing within a reasonable time, setting out full details of the claim and supporting evidence.
11. Damage to Property or Premises
11.1 We will take reasonable care to avoid damage to walls, floors, fixtures, and fittings when moving goods. However, responsibility for protecting carpets, floors, and delicate surfaces lies with you unless we have expressly agreed to provide such protection.
11.2 Where damage occurs to property or premises due to our proven negligence, you must notify us as soon as reasonably possible and in any event within a reasonable period after completion of the job. Our liability will be limited to the reasonable cost of repair or compensation up to a fair amount.
12. Waste, Disposal and Environmental Regulations
12.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal service and will not remove household refuse or hazardous waste except where properly arranged under relevant regulations.
12.2 Where we agree to remove unwanted items for disposal or recycling, you confirm that you have the right to dispose of those items and that they do not include hazardous or prohibited materials.
12.3 Any additional charges for disposal or recycling will be clearly communicated. We reserve the right to refuse to collect items that cannot legally or safely be disposed of through our normal channels.
12.4 Fly-tipping or illegal dumping is strictly prohibited. We will only dispose of waste or unwanted items through authorised facilities in line with our legal obligations.
13. Insurance
13.1 We maintain appropriate cover for our operations, which may include public liability and goods in transit insurance, subject to the terms, conditions, and exclusions of the relevant policies.
13.2 You are encouraged to obtain your own additional insurance cover if you require higher levels of protection or cover for specific high value items.
14. Complaints and Dispute Resolution
14.1 If you are dissatisfied with any aspect of our services, you should notify us as soon as possible so that we can seek to resolve the issue informally.
14.2 Formal complaints should be made in writing, setting out the details of the complaint, the date of the service, and any supporting evidence such as photographs. We will review your complaint and respond within a reasonable timeframe.
14.3 We will attempt to resolve disputes amicably. If a dispute cannot be resolved directly, you and we may consider independent mediation or other forms of alternative dispute resolution where appropriate.
15. Data Protection and Privacy
15.1 We will collect and use your personal information only for the purposes of providing our services, managing bookings, processing payments, and communicating with you about your move or related services.
15.2 We will handle your personal data in compliance with applicable UK data protection laws. We will not sell your personal information to third parties.
16. Variations to These Terms
16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.
16.2 Any variation to these Terms and Conditions must be agreed in writing. Verbal agreements that seek to alter these terms will not be binding unless confirmed by us in writing.
17. Severability
17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision will be interpreted as far as possible to reflect the parties intentions, and the remaining provisions will continue in full force and effect.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions and any contract between you and us are governed by and shall be construed in accordance with the laws of England and Wales.
18.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services we provide.
By confirming a booking with Man with Van Ardleigh Green, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
