Man with Van Ardleigh Green Privacy Policy
This Privacy Policy explains how Man with Van Ardleigh Green collects, uses, stores, and protects personal data in connection with our removal, transport, and related services. It applies to all Man with Van Ardleigh Green customers in the Ardleigh Green area, including individuals, households, and business clients who contact us, make enquiries, or use our services.
We are committed to complying with the United Kingdom General Data Protection Regulation and the Data Protection Act, and to handling your personal data in a transparent, fair, and secure manner.
Data Controller
For the purposes of data protection law, Man with Van Ardleigh Green is the data controller in relation to the personal data processed about you when you use our services in the Ardleigh Green area.
This means we decide how and why your personal data is processed, and we are responsible for ensuring that it is handled in accordance with applicable data protection legislation.
Personal Data We Collect
We may collect and process different types of personal data about you depending on how you interact with us and which services you use. This may include:
Identification and contact details: name, address, collection and delivery addresses, contact details such as mobile or landline number, and any other contact information you choose to provide.
Booking and service information: details about your requested or completed move or transport, such as property type, access details, inventory or description of items to be moved, dates and times of service, and any special instructions you give us.
Communication data: information contained in messages or communications you send to us, such as enquiries about our services, feedback, or complaints, and our responses to you.
Payment and transaction data: details relating to payments for our services, such as date, time, amount, method of payment, and basic transaction records. We do not store full card details if you pay by card; this information is processed by our payment service providers.
Technical and usage data: basic technical information generated when you visit our website or interact with our online content, such as device type, general location, and pages visited, where this is necessary for site operation or analytics and where permitted by law.
We generally do not seek to collect special category data, such as health information or information about your beliefs. If you choose to provide such information so we can deliver services safely or appropriately, we will treat it with particular care and only use it for that specific purpose.
How We Collect Your Data
We may collect your personal data in several ways:
Directly from you when you contact us by phone, online enquiry form, or other communication method to request a quote, make a booking, or ask a question.
During the provision of our services at your property or other collection and delivery locations, where we may confirm or update details required to complete the job.
From third parties where lawful and relevant, for example, from a person acting on your behalf such as a family member, landlord, or business representative who arranges a move or transport service for you.
Automatically from your use of our website or online content, such as technical data collected for security, performance monitoring, or basic analytics, where permitted by law.
Lawful Basis for Processing
We rely on one or more of the following lawful bases for processing your personal data:
Contract: processing is necessary to enter into or perform a contract with you, for example to provide a quote, confirm a booking, deliver our man and van services, and manage payments.
Legal obligation: processing is necessary to comply with legal or regulatory obligations, such as keeping accounting or tax records.
Legitimate interests: processing is necessary for our legitimate business interests, such as managing and improving our services, protecting our business from fraud or misuse, and handling customer queries and complaints. When we rely on this basis, we balance our interests against your rights and expectations.
Consent: in some limited cases, we may ask for your consent, for example for certain types of optional marketing or analytics. Where we rely on consent, you may withdraw it at any time by contacting us, and this will not affect the lawfulness of processing based on consent before withdrawal.
How We Use Your Personal Data
We may use your personal data for the following purposes:
To provide quotations, confirm bookings, plan routes, and deliver our man and van services in the Ardleigh Green area.
To communicate with you about your booking, including confirmations, reminders, updates, and any changes to the service.
To manage payments, invoicing, refunds, and basic accounting and record-keeping.
To respond to your enquiries, feedback, or complaints and to provide customer support.
To improve our services, processes, and customer experience, including through internal analysis and staff training.
To maintain the security and integrity of our operations, including preventing fraud or misuse of our services.
To comply with legal, regulatory, or law enforcement requirements where necessary.
Data Sharing and Processors
We may share your personal data with carefully selected third parties where necessary and lawful:
Service providers and data processors: companies that provide operational or technical services to us, such as payment processing, accounting support, data storage, or information technology services. These providers act on our instructions and are required to protect your data and use it only for the agreed purposes.
Professional advisers: such as accountants or legal advisers where necessary for compliance, advice, or the establishment, exercise, or defence of legal claims.
Authorities and regulators: where required by law, regulation, or court order, or where necessary to protect our rights or the rights of others.
We do not sell your personal data. We also do not share your data with third parties for their own independent marketing purposes.
Data Retention
We keep your personal data only for as long as is reasonably necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
In general, we may retain booking and transaction data for a number of years after your last interaction with us, in line with tax and accounting rules and limitation periods for legal claims. Communications such as enquiries and complaint records may be kept for an appropriate period to allow us to respond and maintain an accurate history of our dealings with you.
When your personal data is no longer needed, we will either securely delete it, anonymise it so that it can no longer be linked to you, or, where deletion is not possible for technical reasons, securely store and isolate it from further use until deletion can be carried out.
International Transfers
Our primary operations and data storage are intended to be within the United Kingdom or the wider European Economic Area. Where any transfer of personal data outside these areas is necessary through the use of specific service providers, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections, in accordance with data protection law.
Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction, or damage. These measures may include access controls, secure storage, restricted access to personal data, staff training, and regular review of our procedures.
While we strive to protect your information, no method of transmission or storage is completely secure. We therefore cannot guarantee absolute security, but we work continuously to maintain and improve the protections we have in place.
Your Data Protection Rights
Under data protection law, you have certain rights in relation to your personal data. These rights may be subject to conditions and legal limitations and include:
Right of access: you can request confirmation that we process your personal data and obtain a copy of the data we hold about you.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data.
Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected.
Right to restriction: you can ask us to restrict the processing of your personal data in certain situations, such as where you contest its accuracy.
Right to data portability: in certain circumstances, you can request that we provide your personal data to you or to another organisation in a structured, commonly used, and machine-readable format.
Right to object: you can object to processing based on our legitimate interests where you believe your rights and interests outweigh ours.
Right to withdraw consent: where we rely on your consent, you may withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.
If you wish to exercise any of these rights, please contact us using your usual communication channel with Man with Van Ardleigh Green. We may need to verify your identity before responding to your request.
Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection authority in the United Kingdom.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. When we make significant changes, we will take reasonable steps to make the updated policy available. The most recent version will always apply to the processing of your personal data.
This Privacy Policy applies to all Man with Van Ardleigh Green customers in the Ardleigh Green area who contact us, request a quotation, or use our man and van services.
