Man With Van Ardleigh Green Terms and Conditions
These Terms and Conditions set out the basis on which Man With Van Ardleigh Green provides removal, delivery, collection, and related transport services across the UK. By making a booking, the customer agrees to these terms, which are designed to create a clear understanding of the service, the responsibilities of each party, and the limits that apply to the work we undertake. In these terms, the words “we”, “us”, and “our” refer to the service provider, while “you” and “your” refer to the customer or the person making the booking.
Our service may include loading, unloading, transport, furniture moves, light removals, item collection, and similar van-based work. The exact scope of the job will depend on the information you provide at the time of booking and any subsequent written confirmation. Because every man and van booking is different, you are responsible for ensuring that all details supplied are accurate, complete, and updated if circumstances change before the scheduled collection or delivery.
These terms apply to all customers unless we agree otherwise in writing. We may refuse a booking, alter the scope of the work, or withdraw from a job if the requested service is unsafe, unlawful, impractical, or materially different from what was originally described. Nothing in these terms affects your statutory rights as a consumer under UK law.
Booking Process
Bookings are usually made in advance and will only become binding once we have confirmed the job details, the expected date and time, the type of service requested, and any quoted price or pricing basis. A booking may be accepted by email, text, message, phone confirmation, or another written method. A man with van service quote is normally based on the information you provide, including the number and type of items, access conditions, travel distance, loading requirements, and whether additional labour is needed.
You must tell us about anything that may affect the work, including stairs, narrow access, parking restrictions, heavy or fragile items, dismantling requirements, long carry distances, or delays at collection or delivery points. If the actual job differs from the description provided, we may revise the price, adjust the timing, require extra labour, or, where necessary, decline to complete the work. We are entitled to rely on the accuracy of the information supplied by you.
We reserve the right to request a deposit or pre-authorisation to secure the booking. Any scheduled time is an estimate unless expressly stated otherwise. Delays can occur due to traffic, loading conditions, weather, previous jobs running over, or other matters outside our reasonable control. Although we aim to arrive within the agreed period, exact arrival times cannot always be guaranteed unless specifically confirmed in writing.
Payments and Charges
Charges for the services of Man With Van Ardleigh Green may be based on an hourly rate, a fixed quote, mileage, waiting time, or a combination of these. Unless stated otherwise, quotes are based on normal working conditions and do not include additional costs arising from changes to the job. Extra charges may apply for congestion, parking fees, tolls, congestion-related delays, out-of-hours work, increased labour, access difficulties, or any item requiring special handling.
Payment is due in full at the time agreed in the booking confirmation, which may be before, during, or immediately after completion of the service. We may require immediate payment by cash, bank transfer, card, or another approved method. Where an invoice is issued, payment must be made within the stated period. If payment is not received on time, we may charge reasonable interest and recovery costs to the extent permitted by law.
All quoted prices are exclusive of any VAT, unless expressly stated otherwise. If VAT applies, it will be added at the applicable rate. Any discount, promotion, or special price will only apply if confirmed in writing and may be withdrawn where the booking is changed, amended, or cancelled outside the permitted period. Prices are based on the job information available at the time of quote and may be updated if that information changes.
Cancellations, Rescheduling, and Customer Obligations
You may cancel or reschedule a booking by giving reasonable notice. If notice is provided within the agreed period, we may not charge a cancellation fee or may apply only an administration charge. If cancellation occurs at short notice, after we have begun travel, or once labour has been allocated and committed, you may be required to pay part or all of the quoted fee to cover lost time, fuel, staffing, and other costs. The exact position will depend on the circumstances of the booking and the work already undertaken.
We may cancel or reschedule a booking if the vehicle cannot gain safe access, if the property is unsafe, if the job poses a risk to health or property, if the customer fails to provide essential information, or if payment terms are not met. If we cancel due to our own inability to carry out the service, we will refund any payment made for the uncompleted portion of the booking, subject to any lawful deductions for work already completed at your request.
You are responsible for ensuring that the items to be moved are ready at the agreed time, adequately packed where self-packing is your responsibility, and lawful to transport. You must ensure that there is suitable parking or access at both ends of the job, unless otherwise agreed. We are not responsible for delays caused by your failure to prepare the property, secure access, or obtain any required permissions.
Liability and Limitations
We will take reasonable care when carrying out a van and man service, but our liability is limited to loss or damage caused by our negligence or breach of contract. We are not responsible for pre-existing damage, wear and tear, hidden defects, items that were not properly packed, or damage arising from inadequate packaging, unstable assembly, or the inherent fragility of the item itself. Unless agreed otherwise in writing, we do not assume responsibility for dismantling or reassembly work that is not specifically included in the service.
Where we move items on your instruction, you remain responsible for ensuring that they can be safely handled and transported. You should remove or secure loose parts, glass inserts, and detachable fittings before collection where possible. We may refuse to move items that are unsafe, overweight, illegally loaded, contaminated, or likely to cause damage to property, the vehicle, or any person. If we agree to move such items, this is done at your risk unless the loss is directly caused by our negligence.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, our total liability for any claim arising from a booking shall be limited to the total amount paid or payable for the specific service giving rise to the claim, except where a different limit is required by law. We are not liable for indirect loss, loss of profit, loss of business, or consequential loss.
Waste Regulations and Prohibited Items
The collection and disposal of waste are subject to the applicable UK waste regulations, including rules relating to duty of care, transfer, and lawful disposal. If the service includes waste removal, you must accurately describe the waste type, quantity, and condition before the booking is accepted. We may require evidence that the waste is from a domestic or permitted source and may refuse any waste that appears hazardous, contaminated, illegal, or unsuitable for collection under a standard man with van arrangement.
We do not accept responsibility for waste that is misdescribed, mixed with prohibited materials, or incorrectly presented for disposal. You must not include asbestos, chemicals, gas cylinders, clinical waste, electrical items requiring special treatment unless agreed, or any item regulated as hazardous waste unless we have expressly agreed and are legally able to handle it. If prohibited waste is presented, we may refuse collection, charge wasted journey costs, or report the matter where required by law.
Where waste is collected for disposal, title and responsibility for the waste may pass only in accordance with the relevant legal requirements and any documentation completed at the time of transfer. You agree to cooperate with any reasonable request for information needed to comply with waste legislation, including the source of the waste, the nature of the contents, and confirmation that the waste is presented lawfully. We reserve the right to keep records required by applicable law.
Insurance, Risk, and Property Access
Risk in goods being moved remains with you until we take possession of them for loading and passes back to you once delivery is completed, unless otherwise agreed in writing. You are encouraged to arrange adequate insurance for high-value, delicate, or irreplaceable items. Any insurance we hold may be subject to policy limits, exclusions, and conditions, and may not cover items that are improperly packed, incompletely declared, or moved contrary to our instructions.
You must ensure that buildings, lifts, stairways, driveways, and parking spaces are suitable for the agreed work. If access is delayed or prevented by locked premises, blocked routes, permit issues, low bridges, parking penalties, or other access problems, we may charge waiting time, redelivery time, or additional labour. We are not liable for loss arising from your failure to obtain access permission, keys, codes, or parking arrangements where these were your responsibility.
If our staff are required to work in conditions that are hazardous, abusive, or unlawful, we may stop the service immediately and leave the site. In such cases, you will remain liable for costs already incurred and for any completed part of the service. We may also refuse to handle items that are excessively dirty, infested, leaking, or otherwise unsafe without appropriate protective measures and prior agreement.
Delays, Force Majeure, and Service Changes
We are not liable for delays or failure to perform caused by events beyond our reasonable control, including severe weather, accidents, road closures, traffic disruption, industrial action, civil disturbance, fuel shortages, legal restrictions, vehicle breakdowns, or unexpected site conditions. If such an event occurs, we will try to notify you and arrange an alternative time where practical. If performance becomes impossible, either party may end the booking without liability for further breach, except for payment due for work already carried out.
We may substitute a different vehicle, driver, or helper where reasonably necessary to complete the service. This will not normally affect the contract, provided the service remains substantially the same. We may also amend the route, loading order, or method of transport where required for safety, efficiency, or compliance with law. Any change will be made with reasonable care and with due regard to the nature of the items being moved.
You must inspect your items and the delivery location promptly after completion. Any claim for loss or damage should be raised as soon as reasonably possible and, in any event, within a reasonable time after discovery. Failure to notify us promptly may limit our ability to investigate and may affect any remedy available to you. No waiver of any term will be effective unless agreed in writing by us.
General Provisions and Governing Law
If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No person other than the parties to the booking shall have any rights to enforce these terms under the Contracts (Rights of Third Parties) Act 1999, unless expressly agreed otherwise. These terms represent the whole agreement between us in relation to the booking and replace any prior discussions or understandings to the extent permitted by law.
We may update these terms from time to time to reflect changes in law, service arrangements, or business practice. The version in force at the time of booking will normally apply to that booking unless a later change is required by law or agreed by both parties. Any variation to these terms must be agreed in writing and signed or otherwise confirmed by an authorised representative of Man With Van Ardleigh Green.
These Terms and Conditions are governed by the law of England and Wales, and any dispute arising from or connected with them shall be subject to the exclusive jurisdiction of the courts of England and Wales. By placing a booking, you confirm that you have read, understood, and accepted these terms as the basis of the service.